Returns management

Return of products and refunds

No return of articles will be allowed without the prior written consent of the manager, without prejudice to the provisions of the previous "guarantee" paragraph. Upon receipt of the goods, the customer must not damage the packaging or remove any labels from the items, as long as he has not definitively accepted the product received. This in order not to compromise the possibility of returning, for change size or other motivations allowed. After obtaining the manager's consent, to be entitled to refund, the Customer will have to return the articles, according to the following conditions:

• Articles must not have been used and must be rendered in the same conditions in which the customer received them

• The return must take place within 15 (fifteen) days from the date of the purchase invoice

• If the conditions of sale do not contain specific instructions (and these have not subsequently been indicated by the manager), all parties or components possibly added to the product or article by the Customer must be removed before returning to the manager; otherwise, the manager will be authorized to remove and/or delete all additional parts.

The return is not allowed for software, calibration services, or for other articles that although provided by the manager, were not available on the portal, therefore they were specifically ordered at the customer's request. Even if the packaging of the article is intact, a fixed contribution will still be applied for the resort management costs equal to 25.00 (twenty-five) Euros for Italy, 35.00 (thirty-five) Euros for other countries, 35.00 (thirty-five) US $ for USA

The articles must be returned to the manager, expenses and risk of the customer. The products to be made to Tracksidelab (manager) must be adequately packed and shipped, after communicating to be sent by email to

Cancellation of orders

The orders paid by credit card that cannot be completely processed on the basis of the warehouse stocks, will be partially canceled and the related sums reimbursed. The manager reserves the right not to entertain commercial relations with certain subjects, it also reserves the right not to accept or cancel any orders, regardless of whether the payment has been received or not, communicating by telephone or by e-mail by 48 (forty -eight) hours (excluding Saturdays and holidays) from the reception of the order. In the event that the manager does not accept or delete an order for which the payment has already been made, the same will promptly reimburse the entire amount received, according to the methods that will be indicated to the manager by the customer. Moreover, it remains that the return of the price represents the only burden of the manager for the failure to accept or for the cancellation of the order, since in this regard, being excluded any form of responsibility for the manager. The Customer may cancel or revoke the purchase orders only within the limits allowed by the law, remaining, in any case, understood that, without prejudice to mandatory rules of the law, the orders relating to the purchase of items that, Although provided by the manager, they were not available on the portal at the time of sending the purchase order by the customer.

Major force

In the event that the execution of orders by the manager is hindered or prevented by the cause of force majeure or fortuitous chance, or by the impossibility of obtaining the services, materials or articles necessary for the fulfillment of the order, if not a increased prices, the manager may delay the evasion of the order and, in this case, communicate the delay to the customer. These, within 3 (three) days from the reception of communication by the manager, will have the right to cancel the order in whole or in part. In none of the aforementioned cases, the manager can be held responsible for the delay, cancellation or impossibility of carrying out delivery.

Copyright and patents

The manager warns the customer that the articles presented on the website can be the subject of a patent, trademark, copyright or other industrial or intellectual rights of ownership of the manager or third parties.

Contracts concluded with consumers

If the customer is qualifiable as a consumer, the provisions on consumer protection will apply, including those referred to in the consumer code (Legislative Decree 6 September 2005, n. 206 and subsequent amendments), which are not intended to derogate from these General Conditions. In particular, in the event that the Consumer Customer has concluded the contract outside the commercial premises or through distance bargaining, he will have the right to withdraw without any penalty from the contract, by sending, within 14 (fourteen) working days starting from the date of receipt of the articles Purchased, special communication, by letter sent by e -mail to The letter of withdrawal, containing "with this note the withdrawal from the sales contract of the following goods ...", must also contain the following information: number of the manager of the manager, customer data, telephone number and/ or email address of the customer.

In the event of the exercise of the faculty of withdrawal, the products purchased will be returned to Trackside, intact and adequately packed, within 14 (fourteen) working days from sending the aforementioned communication, at the customer's expense. In the face of the exercise of the right of withdrawal, the manager will promptly return the consideration to the customer possibly received.

Legal guarantee of conformity

The legal guarantee of conformity (or legal guarantee) is provided for by the consumer code to articles 128-135 and establishes the responsibility of the seller for the defects of conformity of the goods sold through its sales channels. The legal guarantee referred to in the consumer code is reserved for consumer customers. All the products that present a defect of conformity existing at the time of delivery and which occur within 24 months from the date of purchase are covered by the legal guarantee. The lack of conformity must be reported to the seller within the following 2 months from the date of the discovery of the defect itself.


The Forum of Avellino (Italy) will be competent, exclusively, for any controversy deriving from these General Conditions of Sale and the relative contracts for the supply of the products. If the customer is qualifiable as a consumer, any disputes deriving from these general conditions will be donated to the competence of the judge of the place of residence or home of the consumer. These general conditions of sale are regulated pursuant to Italian law.